yeswin is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have in relation to your data.
Last updated: 11 June 2026 | Applicable to all yeswin platform users
This Privacy Policy ("Policy") applies to all personal data processed by yeswin ("yeswin", "we", "us", "our") in connection with the operation of the yeswin Platform accessible at yeswin.app and all associated services ("Services").
yeswin takes its obligations as a data controller seriously. We process personal data only for legitimate, specified purposes, retain it no longer than necessary, and implement appropriate technical and organisational measures to keep it secure. We do not sell personal data to third parties.
By registering an Account on the yeswin Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not register for or use the yeswin Platform.
yeswin collects the following categories of personal data:
2.1 Identity Data
2.2 Contact Data
2.3 Financial Data
2.4 Gaming & Behavioural Data
2.5 Technical Data
2.6 Communications Data
yeswin collects personal data through the following means:
yeswin uses your personal data for the following purposes:
yeswin processes personal data on the following legal bases:
yeswin does not sell, rent, or trade your personal data to any third party. We may share your data in the following limited circumstances:
7.1 yeswin's servers and data processing infrastructure may be located in jurisdictions outside Malaysia. Where your personal data is transferred internationally, yeswin takes steps to ensure that appropriate safeguards are in place, including the use of standard contractual clauses or equivalent mechanisms recognised under applicable data protection frameworks.
7.2 By using the yeswin Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside of Malaysia where yeswin's service infrastructure is located, subject to the safeguards described in this section.
8.1 yeswin retains your personal data for as long as your Account is active and for a period thereafter as required by our licensing obligations and applicable legal requirements. Gaming operators are typically required to retain player transaction records for a minimum of five years following the closure of an account.
8.2 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, yeswin will securely delete or anonymise that data.
8.3 Marketing preferences and consent records will be retained for the duration of your Account and for a reasonable period thereafter to demonstrate compliance with consent requirements.
9.1 The yeswin Platform uses cookies and similar tracking technologies to operate core Platform functionality, remember your preferences, maintain your login session, and analyse usage patterns.
9.2 The following categories of cookies are used on the Platform:
9.3 You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.
Subject to applicable law and our legitimate interests as a licensed gaming operator, you have the following rights in relation to your personal data held by yeswin:
To exercise any of these rights, contact the yeswin support team via live chat or email at [email protected]. yeswin will respond to data rights requests within 30 days.
11.1 The yeswin Platform is strictly for individuals aged 21 years and above. yeswin does not knowingly collect personal data from persons under the age of 21.
11.2 Where yeswin becomes aware that personal data has been collected from a person under 21, that Account will be immediately suspended, the data will be deleted, and any funds held will be dealt with in accordance with our licensing obligations.
11.3 If you believe a person under 21 has registered an Account on the yeswin Platform, please contact us immediately at [email protected].
12.1 yeswin implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:
12.2 While yeswin takes all reasonable precautions, no method of electronic transmission or storage is 100% secure. yeswin cannot guarantee absolute security and recommends that players maintain strong, unique passwords and enable two-factor authentication on their Accounts.
13.1 yeswin may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform functionality. The updated Policy will be published on this page with a revised "Last updated" date.
13.2 Where changes are material, yeswin will endeavour to notify registered Players via email or on-Platform notification. Your continued use of the yeswin Platform after any such notification constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or yeswin's handling of your personal data, please contact the yeswin Data Protection team:
Our commitment to data privacy is built into how the yeswin Platform operates — not just what this policy says.
All data sent between your device and yeswin is protected by TLS encryption. Login credentials, payment details, and personal information travel over encrypted connections — visible only to yeswin's authorised systems.
yeswin does not sell, rent, or trade your personal data to advertising networks or data brokers. Your information is used to operate your Account, comply with our licensing obligations, and improve the yeswin Platform — nothing else.
As a licensed gaming operator, yeswin is subject to mandatory data handling standards imposed by our international gaming authority. These are not voluntary commitments — they are regulatory requirements we are audited against.
Your data rights are real and actionable. Request a copy of your data, ask us to correct inaccuracies, opt out of marketing, or request deletion — all handled by contacting yeswin support. We respond within 30 days.
Your use of yeswin's responsible gaming tools — deposit limits, self-exclusion, cooling-off periods — is handled with strict confidentiality. This data is used to protect you, not for marketing or third-party profiling.
yeswin retains your personal data only as long as legally required. Transaction records are held for the minimum period mandated by our licensing authority. Once retention periods expire, data is securely deleted or anonymised.
Our support team is available around the clock via live chat on the yeswin Platform. Whether it's a data rights request, a question about how we use your information, or a privacy concern — we're here to help, day or night.